Return Policy

If there was a problem with your order, we’ll fix it! Please contact our customer service team¬†customercare@cottoncloudapparel.com for a return authorization.

Shortages / Shipping Errors

Shortages or shipping errors must be reported within five days of receipt of shipment.

Returns

  • Request for returns must be made within 30 days of Invoice Date.
  • Absolutely no returns allowed without an RA# obtained by Customer Service.
  • To ensure proper credit and to avoid any delays the RA# must be clearly marked on the return shipment.
  • All returns must be shipped prepaid.
  • All returns must be received within 30 days of RA# issue date.
  • No decorated apparel can be returned.
  • 15% restocking fee will be charged on all return merchandise except defective goods and shipping errors.